Product Description
The Poly CCX 500 IP Phone is a mid-range business media phone designed for modern office communication, VoIP environments, and IP-PBX deployments. It combines a 5-inch color touchscreen with Poly’s professional audio technologies, providing an intuitive interface for handling calls, contacts, meetings, voicemail, and other business communication functions. HP Poly positions the CCX 500 as a mid-range business media desk phone with a color touchscreen.
The phone is available in Microsoft Teams and Open SIP configurations, allowing businesses to deploy it with their preferred communication platform. Its 720 × 1280 touchscreen supports gesture-based multi-touch operation, while Android 9 provides the underlying phone platform. The phone also includes integrated Bluetooth 4.2 and supports USB, RJ-9, and EHS headset connectivity.
For high-quality conversations, the CCX 500 features Poly HD Voice, Poly Acoustic Clarity, Acoustic Fence, and NoiseBlockAI. These technologies provide full-duplex audio, acoustic echo cancellation, background-noise suppression, and improved speakerphone performance.
Connectivity includes two 10/100/1000 Mbps Gigabit Ethernet ports, one USB-A port, and one USB-C port. The phone supports IEEE 802.3af Power over Ethernet, making installation easier by allowing the network connection to provide power. It also supports Poly Lens and Zero Touch Provisioning for centralized device management.
With its touchscreen interface, professional audio, Gigabit networking, headset flexibility, and business-focused management features, the Poly CCX 500 IP Phone is suitable for corporate offices, reception desks, call centers, meeting environments, and organizations using SIP or Microsoft Teams-based communication.
Key Features
- 5-inch color touchscreen
- 720 × 1280 native resolution
- Gesture-based multi-touch interface
- Microsoft Teams and Open SIP versions
- Poly HD Voice
- Poly Acoustic Clarity
- Poly Acoustic Fence
- Poly NoiseBlockAI
- Full-duplex speakerphone
- Integrated Bluetooth 4.2
- 2 × Gigabit Ethernet RJ-45 ports
- 1 × USB-A 2.0 port
- 1 × USB-C 2.0 port
- RJ-9 headset connectivity
- Electronic Hook Switch (EHS) support
- IEEE 802.3af PoE
- Up to 24 SIP registrations according to the Open SIP datasheet
- Poly Lens management
- Zero Touch Provisioning
- SRTP and TLS security
- 802.1X authentication
- Dedicated Teams button on Teams edition
- Voicemail and message-waiting indicator
- Adjustable desk stand










