Contact Center Solutions
PureCloud Optima Technologies offers a new way to deploy your contact center platform. With PureCloud, you can deploy a complete, full-feature contact center without a penny spent on hardware in your data center. Instead, it’s all accessed from the cloud. This has the dual effect of streamlining the administration process on the IT end, and empowering the contact center management team to take greater control of their own operations.
PureConnect PureConnect powered by Customer Interaction Center (CIC) for on-premises is the all in one platform that is already helping thousands of contact centers improve their customer experience. CIC works to empower your agents with access to multichannel communications from your customers. Modular in design, CIC ends costly and formidable integrations of multi-point hardware systems from legacy vendors.
PureEngage PureEngage powered by Genesys delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.
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